Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It hardware and software troubleshooting
It service ticket resolution
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks including criminal and sex offender registry checks as part of the hiring process.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: University contributions to health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT hardware and software troubleshooting
  • IT service ticket resolution
  • Operating system installation and configuration
  • IT hardware deployment and inventory management

Nice-to-have

  • Strong customer service skills
  • Strong communication skills
  • Ability to create technical documentation
  • Experience with remote software and hardware support
  • Basic understanding of TCP/IP model

Key Requirements

  • Bachelor’s degree or equivalent technical training
  • At least two years of computer support experience
  • Experience supporting Windows and Mac computers
  • Experience with Endpoint management software
  • Ability to work reliably with non-disruptive attendance

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter