Manager, Customer Delivery

Fivetran

Dublin, Ireland
Remote
Lead customer onboarding managers team
Drive end-to-end delivery accountability
Implement ai in service operations
Fivetran is seeking a Manager, Customer Delivery to lead its Delivery Services team across EMEA, focusing on operational excellence and innovation. The ideal candidate will drive AI-led transformation and manage a team responsible for customer onboarding and technical delivery, ensuring clients realize value efficiently

Job Summary

  • The role is responsible for driving operational excellence, innovation, and AI-led transformation across the Delivery Services organisation to ensure customers realise value quickly.
  • You will lead a team of Customer Onboarding Managers and Resident Solution Architects, owning the end-to-end delivery motion from scoping to customer outcomes.
  • This position requires a leader who will mature execution, introduce new ways of working, and embed AI both into operations and customer delivery.

Matching Summary

Match Score: 85

Fivetran is seeking a Manager, Customer Delivery to lead its Delivery Services team across EMEA, focusing on operational excellence and innovation. The ideal candidate will drive AI-led transformation and manage a team responsible for customer onboarding and technical delivery, ensuring clients realize value efficiently.

Skills & Requirements

Must-have

  • Lead Customer Onboarding Managers team
  • Drive end-to-end delivery accountability
  • Implement AI in service operations
  • Manage scoping execution and outcomes
  • Improve time-to-value metrics

Nice-to-have

  • Build high-performing team culture
  • Coach and develop team members
  • Bring technical industry credibility
  • Establish best-in-class processes
  • Set clear performance expectations

Key Requirements

  • Experience leading delivery services teams
  • Background in technical project management
  • Proven track record in operational rigor
  • Ability to drive AI adoption strategies

Work Rights

Not specified

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