Customer Service Officer/ Senior Officer, Customer Engagement

FWD Life Insurance Group

Not specified; benefits: 20-22 days annual leaves;...
**
5 years financial institution experience
Excellent telephone manners
Problem-solving abilities
** FWD Life Insurance Group is seeking a Customer Service Officer/Senior Officer to manage customer inquiries and enhance engagement through various communication channels. The ideal candidate will have over five years of experience in customer service within financial institutions, excellent communication skills, and relevant qualifications. **

Job Summary

  • The role involves handling customer and advisor enquiries regarding life, general insurance, and group medical from all channels including hotline and livechat.
  • Candidates must be proficient in written and spoken Cantonese, English, and Mandarin Chinese with excellent communication skills.
  • The company offers 20-22 days annual leaves, excellent learning opportunities, and an attractive package.

Matching Summary

Match Score: 75

** FWD Life Insurance Group is seeking a Customer Service Officer/Senior Officer to manage customer inquiries and enhance engagement through various communication channels. The ideal candidate will have over five years of experience in customer service within financial institutions, excellent communication skills, and relevant qualifications. **

Salary

Not specified; Benefits: 20-22 days annual leaves; Package: Attractive

Skills & Requirements

Must-have

  • 5 years financial institution experience
  • Excellent telephone manners
  • Problem-solving abilities
  • Proficiency in Cantonese English Mandarin

Nice-to-have

  • Flexible and able to embrace change
  • Result oriented delivery
  • Good organizing and planning skills

Key Requirements

  • Matriculated or above qualification
  • Over 5 years work experience in financial institutions
  • Passed IIQE Paper I, II, III & V
  • LOMA qualification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter