Operations Lead, Ai Products & Agents

Lifestylelily

Base: $141,000 - $224,400; bonus: eligible for com...
10+ years leading software engineering projects
5+ years managing cross-functional distributed teams
2+ years experience with chatbot platforms
This role drives the strategy and operations for Lilly's conversational AI product portfolio spanning workforce-facing and customer-facing chatbot experiences

Job Summary

  • This role drives the strategy and operations for Lilly's conversational AI product portfolio spanning workforce-facing and customer-facing chatbot experiences.
  • The successful candidate will lead platform transformation efforts to rationalize disparate chatbots into a unified, agentic enterprise platform.
  • Lilly offers a comprehensive benefit program including medical, dental, vision, 401(k), pension, and flexible benefits alongside a base salary range of $141,000 - $224,400.

Matching Summary

This role drives the strategy and operations for Lilly's conversational AI product portfolio spanning workforce-facing and customer-facing chatbot experiences.

Salary

Base: $141,000 - $224,400; Bonus: Eligible for company bonus based on performance; Benefits: Comprehensive program including 401(k), pension, medical, dental, vision, and wellness benefits

Skills & Requirements

Must-have

  • 10+ years leading software engineering projects
  • 5+ years managing cross-functional distributed teams
  • 2+ years experience with chatbot platforms
  • Deep knowledge of SDLC and Agile frameworks
  • Experience with ServiceNow and ITIL frameworks

Nice-to-have

  • Master's degree in Computer Science or AI/ML
  • Experience building LLM-powered applications
  • Background in biopharma or healthcare industry
  • Proficiency in Python or Golang programming
  • Strong bias toward action in ambiguous environments

Key Requirements

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 10 years of experience in technical program management
  • 5+ years managing geographically distributed teams
  • 2+ years experience with enterprise conversational AI

Work Rights

Not specified

Tailored Resume

Cover Letter