Customer Product Trainer

Thomson Reuters

Ontario, Canada
Base: $79,000 cad - $129,000 cad; bonus/equity: an...
Design and deliver customer education programs
Develop structured curricula and training materials
Apply ai-based solution expertise
Design and deliver engaging customer education programs—both in-person and virtually—that drive product adoption, retention, and long-term customer satisfaction

Job Summary

  • Design and deliver engaging customer education programs—both in-person and virtually—that drive product adoption, retention, and long-term customer satisfaction.
  • Thomson Reuters offers comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Make an impact in your community with our Social Impact Institute, offering employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Matching Summary

Design and deliver engaging customer education programs—both in-person and virtually—that drive product adoption, retention, and long-term customer satisfaction.

Salary

Base: $79,000 CAD - $129,000 CAD; Bonus/Equity: Annual Bonus based on enterprise and individual performance; Benefits: Flexible and supportive benefits and other wellbeing programs

Skills & Requirements

Must-have

  • Design and deliver customer education programs
  • Develop structured curricula and training materials
  • Apply AI-based solution expertise
  • Leverage training analytics and customer feedback
  • Proficiency in web-based platforms
  • Customer-first mindset
  • Presentation delivery and facilitation

Nice-to-have

  • Thrive at intersection of education, technology
  • Empower professionals through education
  • Transforming technology experience
  • Foster loyalty through empathy
  • Continuous learning and skill development

Key Requirements

  • 2+ years of professional experience in training facilitation
  • Juris Doctor (JD) degree or substantial legal industry experience
  • Fully bilingual in English and French
  • Ability to travel up to once a month in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter