Senior Executive, Policy Servicing

Prudential Corporation Asia Ltd

Kuala Lumpur, Malaysia
**
Manage policy administration team
Meet service level agreements
Process incoming requests
** Prudential Corporation Asia Ltd is seeking a Senior Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role involves managing a Policy Administration team, ensuring compliance with operational processes and delivering excellent customer service. **

Job Summary

  • The incumbent is responsible to manage an efficient and effective Policy Administration team by meeting and exceeding management’s expectations on operational processes.
  • The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.
  • Continuously attend / involve with training for personal and carrier development.

Matching Summary

Match Score: 75

** Prudential Corporation Asia Ltd is seeking a Senior Executive for Policy Servicing in Kuala Lumpur, Malaysia. The role involves managing a Policy Administration team, ensuring compliance with operational processes and delivering excellent customer service. **

Skills & Requirements

Must-have

  • Manage policy administration team
  • Meet service level agreements
  • Process incoming requests
  • Review and improve processes
  • Handle customer inquiries

Nice-to-have

  • Positive attitude and excel under pressure
  • Self-motivated and love challenges
  • Result oriented and work well with others

Key Requirements

  • Basic degree and/or professional life insurance qualification
  • At least 2 years working experience in operations management
  • Proficient in Microsoft Office applications
  • Articulate and proficient in written and spoken English
  • Willing to work long hours, weekends and public holidays

Work Rights

Not specified

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