Amer Flight Deck Product Support Lead

Skywise

Waterloo, Canada
3d onsite
Flight deck product support quality
Customer satisfaction focus
L1/l2 support team management
The Product Support Lead is responsible for the performance and quality of support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products

Job Summary

  • The Product Support Lead is responsible for the performance and quality of support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products.
  • This role involves being the focal point of escalation, supporting issue prioritization with L3 teams, and identifying customer irritants for improvement initiatives.
  • Skywise offers a hybrid working environment, flexible hours, competitive benefits, and a strong focus on employee well-being and development.

Matching Summary

The Product Support Lead is responsible for the performance and quality of support provided to customers by L1/L2 support teams across the AMER region for the Flight Deck cluster of products.

Skills & Requirements

Must-have

  • Flight Deck product support quality
  • Customer satisfaction focus
  • L1/L2 support team management
  • Root Cause Analysis steering
  • Knowledge Base population
  • Customer facing activities

Nice-to-have

  • Agile development culture
  • Innovative operational efficiency
  • Sustainable aviation focus
  • Strong work-life balance
  • Active social committee

Key Requirements

  • 5-10 years Airline Flight Operation experience
  • Engineering or Master's degree
  • Superior analytical and problem-solving skills
  • Project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter