Customer Success Manager

Sailpoint Technologies Inc

Remote
Fully remote
Manage business relationships
Provide coaching and advice
Monitor account usage and changes
SailPoint Technologies Inc is seeking a remote Customer Success Manager to enhance client satisfaction and foster long-term business relationships. The ideal candidate will possess strong consulting and customer-facing skills, with a focus on helping clients maximize the value of SailPoint's identity management solutions

Job Summary

  • The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts.
  • This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.
  • Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how IdentityIQ solves those problems.

Matching Summary

Match Score: 85

SailPoint Technologies Inc is seeking a remote Customer Success Manager to enhance client satisfaction and foster long-term business relationships. The ideal candidate will possess strong consulting and customer-facing skills, with a focus on helping clients maximize the value of SailPoint's identity management solutions.

Skills & Requirements

Must-have

  • Manage business relationships
  • Provide coaching and advice
  • Monitor account usage and changes
  • Communicate technical details
  • Build lasting relationships

Nice-to-have

  • Customer advocacy
  • Business consulting
  • Proactive best practice sharing
  • Creative and customer-centric personality

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Strong customer facing skills
  • Strong consulting skills
  • Ability to communicate technical details
  • Highly organized
  • Takes ownership of customer issues

Work Rights

Not specified

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