Technical Customer Engineer (technical Support & Escalation Engineering)

Nametag

Remote
$120,000 - $160,000; potential equity; comprehensi...
Fully remote
Technical escalation point
Diagnose integration problems
Scripting and prototyping solutions
Nametag is seeking a Technical Customer Engineer for a remote position focused on solving complex integration issues and enhancing customer support. The ideal candidate will have a technical background in support engineering with strong debugging skills and experience in identity and access management systems

Job Summary

  • Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
  • Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
  • Competitive salary: $120,000 - $160,000; Potential equity in a high-growth company; Comprehensive health benefits.

Matching Summary

Match Score: 85

Nametag is seeking a Technical Customer Engineer for a remote position focused on solving complex integration issues and enhancing customer support. The ideal candidate will have a technical background in support engineering with strong debugging skills and experience in identity and access management systems.

Salary

$120,000 - $160,000; Potential equity; Comprehensive health benefits, Flexible time off, 401(k) with match

Skills & Requirements

Must-have

  • technical escalation point
  • diagnose integration problems
  • scripting and prototyping solutions
  • Go and Typescript
  • REST APIs, OAuth, Webhooks
  • authentication and identity workflows
  • debug backend integrations

Nice-to-have

  • intellectual curiosity
  • collaboration
  • strong sense of responsibility
  • customer engagement
  • problem solver

Key Requirements

  • 2–5 years in technical support engineering
  • Client facing experience
  • Familiarity with IAM platforms

Work Rights

Not specified

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