The Director of Guest Experience is responsible for ensuring a memorable, personalized, and seamless experience for guests throughout their stay at the resort
Job Summary
The Director of Guest Experience is responsible for ensuring a memorable, personalized, and seamless experience for guests throughout their stay at the resort.
This role requires coordinating with various departments to go above and beyond, including reviewing arrivals of VIP guests and resolving any service glitches.
The company offers a competitive salary, comprehensive benefits package, and excellent training and development opportunities within a world-class luxury environment.
Matching Summary
The Director of Guest Experience is responsible for ensuring a memorable, personalized, and seamless experience for guests throughout their stay at the resort.
Salary
Competitive salary; Comprehensive benefits package; Not specified
Skills & Requirements
Must-have
Three years front office experience
Working knowledge of Front Desk operations
Ability to recognize Elite and VIP guests
Proficiency with Opera and HotSOS systems
Strong communication via phone and email
Nice-to-have
Proactive approach to guest services
Experience in luxury hotel environment
Collaborative team player mindset
Budgetary responsibility for gifts and services
Key Requirements
College degree or equivalent experience
Three years previous front office/hospitality experience
US Work Authorization required unless existing Four Seasons manager
Work Rights
US Work Authorization required unless current Four Seasons manager outside US