You will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB
Job Summary
You will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB.
You will also showcase your expertise by achieving targeted levels of service quality, operational efficiency, and customer satisfaction.
Develop and enhance customer support processes, share best practices, and lead improvements across tools, workflows, and coordination with Sales, Logistics, and Business Units.
Matching Summary
You will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB.
Skills & Requirements
Must-have
Technical and order assistance
Customer support process execution
Sales support strategy implementation
Proposal and bid coordination
Order processing and delivery monitoring
Nice-to-have
Lead, develop, and coach team
Foster long-term customer satisfaction
Drive process improvement
Cross-functional collaboration
Key Requirements
Degree in Automation Engineering or related
Minimum 5 years Sales Support Manager experience
Sales support, proposal management experience
Order management and service performance expertise
Inventory, warehouse, and logistics operations background