Call Center Talent Pool Req (missouri)

FreedomCare

Kansas City, MO, US
Base: $18.00 - $20.00 ph; bonus/equity: not specif...
Hybrid (2-3 days onsite)
Excellent customer service skills
High-volume inbound and outbound queue
Excellent verbal and written communication
FreedomCare is seeking customer service professionals to join their talent pool for various roles in healthcare support in Missouri. The ideal candidates will possess strong communication, problem-solving, and empathy skills to assist patients and caregivers effectively

Job Summary

  • We're building a talent pool of strong customer service professionals for FreedomCare Missouri.
  • These are hybrid positions that will require all employees to commute into our FreedomCare Missouri office 2-3 days per week.
  • You'll play a vital role in supporting individuals and their families in need.

Matching Summary

Match Score: 85

FreedomCare is seeking customer service professionals to join their talent pool for various roles in healthcare support in Missouri. The ideal candidates will possess strong communication, problem-solving, and empathy skills to assist patients and caregivers effectively.

Salary

Base: $18.00 - $20.00 per hour; Bonus/Equity: Not specified; Benefits: Competitive benefits package including medical benefits, retirement plans, wellness programs

Skills & Requirements

Must-have

  • excellent customer service skills
  • high-volume inbound and outbound queue
  • excellent verbal and written communication
  • ability to solve problems
  • strong time management skills
  • computer proficiency required
  • ability to manage multiple responsibilities

Nice-to-have

  • show empathy
  • active listening
  • patience
  • emotional intelligence
  • work well in a team
  • stay calm under pressure
  • defusing and de-escalating frustrated callers

Key Requirements

  • Must have US work authorization
  • Hybrid work model

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter