Customer Cares Representative

Suburban Ford of Waterford

Medford, OR, US
Base: $19.25-28.85ph; target: $20-23ph starting py...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce tracking skills
Suburban Ford of Waterford is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on problem-solving and customer satisfaction

Job Summary

  • This role serves as the key bridge between customers and dealerships to resolve concerns efficiently.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Suburban Ford of Waterford is seeking a Customer Cares Representative to enhance customer experiences by acting as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on problem-solving and customer satisfaction.

Salary

Base: $19.25-28.85/hr; Target: $20-23/hr starting pay; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce tracking skills

Nice-to-have

  • Strong critical thinking skills
  • De-escalation and empathy abilities
  • Solution-oriented mindset

Key Requirements

  • High school graduate or equivalent
  • 18 years or older required
  • Drug free workplace compliance

Work Rights

Not specified

Tailored Resume

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