Senior Business Analyst

Cubictransportation

Not specified (assumed to be hybrid based on industry standards).
Telephony and contact-center solutions
Gathering business requirements
Designing ivr experiences
Cubic Transportation Systems is seeking a Senior Business Analyst to support the implementation of telephony and contact-center solutions. The ideal candidate will have extensive experience in requirements gathering, system integration, and stakeholder communication, particularly in the context of telephony systems

Job Summary

  • The Business Analyst for Telephony Systems plays a key role in supporting the implementation of communication and contact‑center solutions for our customers.
  • This role focuses on gathering requirements, documenting processes, coordinating with technical teams, and ensuring that telephony solutions align with customer needs and business objectives.
  • The analyst acts as the bridge between customers, internal stakeholders, system integrators, and technical implementation teams.

Matching Summary

Match Score: 85

Cubic Transportation Systems is seeking a Senior Business Analyst to support the implementation of telephony and contact-center solutions. The ideal candidate will have extensive experience in requirements gathering, system integration, and stakeholder communication, particularly in the context of telephony systems.

Skills & Requirements

Must-have

  • Telephony and contact-center solutions
  • Gathering business requirements
  • Designing IVR experiences
  • SDLC processes
  • Defect and issue management
  • Global, cross-functional teams

Nice-to-have

  • Self-motivated and proactive
  • Build and maintain client relationships
  • Pick up new skills quickly
  • Methodical and structured approach
  • Work out of hours

Key Requirements

  • Four-year college degree or equivalent
  • Five (5)+ years of experience
  • End-to-end requirements analysis
  • Technical and functional specifications
  • Microsoft Office, Jira, ServiceNow, Confluence

Work Rights

Not specified

Tailored Resume

Cover Letter