Customer Success Manager - Enterprise

HumanSignal

Remote
Base: $127,000 – $152,000 usd; bonus/equity: on-ta...
Remote
Customer success management
Data labeling and annotation platforms
Ml and data science team collaboration
HumanSignal is building the future of data-centric AI with a widely adopted open-source product and an enterprise solution that supports mission-critical AI pipelines

Job Summary

  • HumanSignal is building the future of data-centric AI with a widely adopted open-source product and an enterprise solution that supports mission-critical AI pipelines.
  • The Customer Success Manager will play a critical role in shaping engagement models, scaling customer success, and influencing product direction through technical expertise.
  • The company offers a mission-driven, experienced team environment with strong funding and significant growth opportunities.

Matching Summary

HumanSignal is building the future of data-centric AI with a widely adopted open-source product and an enterprise solution that supports mission-critical AI pipelines.

Salary

Base: $127,000 – $152,000 USD; Bonus/Equity: On-Target Earnings $158,000 – $190,000 USD; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • Data labeling and annotation platforms
  • ML and data science team collaboration
  • Operationalizing labeling workflows
  • B2B SaaS experience
  • Technical account management

Nice-to-have

  • Experience with AI/ML organizational dynamics
  • Hands-on data scientist or MLOps experience
  • Startup environment adaptability
  • Strategic customer engagement
  • Product feedback and feature advocacy

Key Requirements

  • 5+ years in customer-facing technical roles
  • 3+ years managing customer relationships
  • Familiarity with ML/AI workflows and data collection
  • Experience with data labeling or annotation platforms
  • Direct experience as data scientist, ML engineer, or MLOps practitioner
  • Experience in B2B SaaS at AI/ML companies or startups

Work Rights

Not specified

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