The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates
Job Summary
The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
This position requires that the Team Leader ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability through the disciplinary process.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
Matching Summary
The Team Leader is responsible for managing people through the day-to-day supervision of a group of call center associates.
Skills & Requirements
Must-have
day-to-day supervision of call center associates
ensures performance metrics are achieved
handling escalated customer calls
Conduct Team Meetings
Promote the Concentrix values
Nice-to-have
independent judgment and discretion
foster a sense of professionalism
relationship building for self and team
Self-starter, sense of urgency
Key Requirements
Bachelor's Degree in related field
two to four years of relevant experience preferred