Customer Satisfaction Representative

Driveway

Medford, OR, US
$20.00-$22.00; not specified; not specified ph
Not specified (likely in-office based on location details)
Lead customer satisfaction initiatives
Liaison between dealership and customers
Follow up with customers within 48 hours
Driveway is seeking a Customer Satisfaction Representative to enhance customer experience and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The ideal candidate will focus on addressing customer concerns, implementing improvement initiatives, and ensuring effective communication between customers and dealerships

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

Match Score: 85

Driveway is seeking a Customer Satisfaction Representative to enhance customer experience and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The ideal candidate will focus on addressing customer concerns, implementing improvement initiatives, and ensuring effective communication between customers and dealerships.

Salary

$20.00-$22.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead customer satisfaction initiatives
  • Liaison between dealership and customers
  • Follow up with customers within 48 hours
  • Track and trend customer concerns
  • Develop continuous improvement plans

Nice-to-have

  • Attention to detail and sense of urgency
  • Team player with a positive attitude
  • Strong communication skills

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter