Technical Support Technician - International (europe))

MicroAire Surgical Instruments LLC

Netherlands, Europe
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Customer support in regulated healthcare
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering.
  • The company is committed to making a positive impact on the world, providing diverse learning and working opportunities, and fostering a culture where everyone is empowered to be their best.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • On-site installation and configuration
  • Customer support in regulated healthcare
  • Technical troubleshooting via remote tools
  • Documentation of service activities
  • Cross-cultural communication skills

Nice-to-have

  • Partnership with Sales and Engineering
  • Continuous learning and improvement
  • Adaptable to flexible schedules
  • Positive representation of the company

Key Requirements

  • Bachelor's degree in technical discipline
  • Experience supporting medical devices
  • Experience working with healthcare professionals
  • Ability to travel 60%

Work Rights

Not specified

Tailored Resume

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