Head Universal Banker, Bilingual Chinese Speaking Preferred, Oakland Chinatown Branch

Work From Home With CiCi

Oakland, California, United States
Base: $56,500.00 - $73,700.00; bonus/equity: discr...
Lead coach and support universal bankers
Execute financial transactions and sales
Champion risk and control compliance
The Head Universal Banker leads the branch team by modeling excellent service behaviors and mentoring members on sales and compliance routines

Job Summary

  • The Head Universal Banker leads the branch team by modeling excellent service behaviors and mentoring members on sales and compliance routines.
  • This role requires executing all service transactions and sales while championing risk control to ensure consistent delivery of client experiences.
  • Citi offers competitive benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages.

Matching Summary

The Head Universal Banker leads the branch team by modeling excellent service behaviors and mentoring members on sales and compliance routines.

Salary

Base: $56,500.00 - $73,700.00; Bonus/Equity: Discretionary and formulaic incentive awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off

Skills & Requirements

Must-have

  • Lead coach and support Universal Bankers
  • Execute financial transactions and sales
  • Champion risk and control compliance
  • Engage clients in branch lobby
  • Manage cash supply and vault operations

Nice-to-have

  • Bilingual Chinese speaking preferred
  • Strong digital engagement skills
  • Proactive problem resolution attitude
  • Experience with video conferencing tools
  • Flexible position coverage capability

Key Requirements

  • 2-4 years relevant experience
  • High School diploma or equivalent
  • Face-to-face customer service experience
  • Basic computer and digital tools skills

Work Rights

Not specified

Tailored Resume

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