Spg Call Center Team Member, (clearance Required: Ts/sci With Poly) San Antonio, Tx, On-site

HPE (Hewlett Packard Enterprise)

San Antonio, TX, United States
Base: usd 92,600 - 213,500 annually in texas; bonu...
Fully remote
Ts/sci clearance with polygraph
On-site work in secure environments
Incident management and escalation
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
  • This role involves delivering reactive and proactive on-site technical support, managing customer accounts, and acting as a trusted advisor to ensure customer satisfaction and loyalty.
  • HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an inclusive culture valuing varied backgrounds.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.

Salary

Base: USD 92,600 - 213,500 annually in Texas; Bonus/Equity: Not specified; Benefits: Comprehensive health and wellbeing benefits

Skills & Requirements

Must-have

  • TS/SCI clearance with polygraph
  • On-site work in secure environments
  • Incident management and escalation
  • IT service management platforms
  • Customer technical support
  • Shift work availability
  • Technical troubleshooting skills

Nice-to-have

  • Mentoring and coaching skills
  • Cross-functional teamwork
  • Customer relationship management
  • Strategic account support
  • Problem-solving and critical thinking
  • Strong communication skills
  • Growth mindset and creativity

Key Requirements

  • TS/SCI clearance with full scope polygraph
  • US Citizenship required
  • 1-3 years related experience
  • Bachelor's degree preferred or Associate degree in technical field
  • Ability to work various fixed shifts
  • Experience with IT hardware and network fundamentals

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter