Cream Global Ltd. is seeking a Customer Service Coordinator based in Liverpool to enhance customer experiences at live events. The ideal candidate will possess strong communication skills, a background in customer service, and the ability to thrive in a fast-paced environment
Job Summary
This role serves as the primary point of contact for customers across major UK events including Creamfields and Download Festival.
The position requires managing enquiries, resolving issues, and supporting the Customer Services Manager to ensure a consistent fan journey.
Candidates must be flexible to work on-site at specific event dates throughout June, August, and other peak periods.
Matching Summary
Match Score: 85
Cream Global Ltd. is seeking a Customer Service Coordinator based in Liverpool to enhance customer experiences at live events. The ideal candidate will possess strong communication skills, a background in customer service, and the ability to thrive in a fast-paced environment.
Skills & Requirements
Must-have
Proven customer service experience
Experience handling complaints professionally
CRM system usage (Zendesk preferred)
Strong written and verbal communication
Ability to work evenings and weekends
Nice-to-have
Full UK driving licence
Passion for live events industry
Resilient under high-pressure environments
Empathetic communication style
Experience with seasonal staff coordination
Key Requirements
Proven experience in customer service roles
Experience using CRM platforms like Zendesk
Availability for evening and weekend shifts during events