Clinical Information Specialist I

CHSGa

Gray, GA, United States
On-site
Clinical information system help desk
Troubleshoot clinical application issues
User onboarding and access management
CHSGa is seeking a Clinical Information Specialist I to provide support for clinical information systems, troubleshoot issues, and assist users in navigating clinical documentation workflows. The role is integral to maintaining the operational efficiency of clinical applications within a non-profit healthcare environment

Job Summary

  • Serve as the first-line support resource for clinical information system help desk tickets, troubleshooting, and user assistance.
  • Manage user onboarding, role-based access, security permissions, and termination processes for clinical applications in accordance with staffing models and governance standards.
  • Collaborate closely with IT, Security & Privacy, Compliance, Clinical Information Services, and vendor partners to resolve issues and improve system performance.

Matching Summary

Match Score: 80

CHSGa is seeking a Clinical Information Specialist I to provide support for clinical information systems, troubleshoot issues, and assist users in navigating clinical documentation workflows. The role is integral to maintaining the operational efficiency of clinical applications within a non-profit healthcare environment.

Skills & Requirements

Must-have

  • Clinical information system help desk
  • Troubleshoot clinical application issues
  • User onboarding and access management
  • Maintain system documentation
  • Assist with system maintenance and testing
  • Support clinical system implementations
  • Develop job aids and workflow guides
  • Collaborate with IT and vendor partners
  • Monitor issues for workflow improvement
  • Follow governance, privacy, and security standards

Nice-to-have

  • Strong customer service orientation
  • Working knowledge of clinical workflows
  • Ability to learn new technologies quickly
  • Promote a culture of collaboration

Key Requirements

  • Associate’s or Bachelor’s degree in Healthcare, Information Systems, Health Informatics, Business, or related field; or equivalent experience
  • Clinical background preferred (CNA, LPN, RN, Medical Assistant, Pharmacy Technician, Therapy Assistant, or similar)
  • Experience in Skilled Nursing, Home Health, Hospice, Pharmacy, or healthcare operations preferred
  • Experience supporting EHR systems, clinical applications, or healthcare IT help desk functions preferred

Work Rights

Not specified

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