Technical Support Representative - Remote

Commerce

Remote
Base: $19.00 - $21.00; bonus/equity: not specified...
Fully remote
Phone, email, and chat-based technical support
Customer service and problem solving capabilities
Ecommerce best practices
As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses

Job Summary

  • As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses.
  • You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.
  • We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

Matching Summary

As a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses.

Salary

Base: $19.00 - $21.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • phone, email, and chat-based technical support
  • customer service and problem solving capabilities
  • eCommerce best practices
  • standard operating procedures
  • product functionality and resolve issues
  • first contact resolution

Nice-to-have

  • bold builders, sharp thinkers, and technical trailblazers
  • culture of excellence
  • passion for getting every customer on the path to success
  • growing and competing alongside some of the best

Key Requirements

  • Experience in a customer-facing, service-oriented role
  • Experience in a phone, email, or chat-based technical support or customer service contact center preferred
  • Ability to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc)
  • Basic understanding of data structures

Work Rights

Not specified

Tailored Resume

Cover Letter