Customer Success Manager - Financial Software

Workday

London, United Kingdom
On-site
Customer relationship coordination
Workday roadmap communication
Customer success plan development
Customer Success is a key role to ensure Workday’s customer happiness and success

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers.

Matching Summary

Customer Success is a key role to ensure Workday’s customer happiness and success.

Skills & Requirements

Must-have

  • customer relationship coordination
  • Workday roadmap communication
  • customer success plan development
  • customer concerns resolution
  • solution feature adoption supervision

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • meaningful work with Workmates
  • trust to take risks
  • company invested in you

Key Requirements

  • 3-5+ years customer facing services role
  • issue resolution and escalation management
  • Corporate Financial accounting experience
  • Functional domain expertise with Financial software
  • London based only

Work Rights

Not specified

Tailored Resume

Cover Letter