Customer Banking Specialist - Goondiwindi

CommBank

Goondiwindi, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will be joining one of our Multi-Channel Branches, servicing customers face to face between 9:30-1pm and assisting customers via telephone or other digital channels in a contact centre environment after 1pm.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

As the Customer Banking Specialist in our Goondiwindi Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem solve and provide solutions

Nice-to-have

  • Financial services experience
  • Retail or hospitality background
  • Articulate financial terms clearly
  • Ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Improve financial wellbeing

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter