Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations
Job Summary
Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Provides leadership and work guidance to less experienced personnel, guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
Matching Summary
Manages end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Skills & Requirements
Must-have
end to end service delivery
client concerns and operations
strategic or long-term approaches
solution opportunities and implementation
operating models and resource availability
accelerate development and cost effectiveness
application design and specifications
Nice-to-have
fostering an inclusive environment
prioritizes in-person collaboration
support wellbeing and productivity
individual work styles and life circumstances
Key Requirements
10 years of experience managing and leading a team
Delivery and project experience in Service Integrator Industry
Insurance Industry or Banking Environment experience
managing customer and customer expectations
managing delivery timelines
software design and development life cycle experience
development methodologies and implementation experience