Director, Expert Services Management - Crm & Industry Workflows
ServiceNow
Staines, United Kingdom
On-site
Lead expert services organization
Crm & industry workflows expertise
Manage and grow consulting team
Lead an expert team of Business and Technical Consultants in timely, high-quality delivery work for ServiceNow customers
Job Summary
Lead an expert team of Business and Technical Consultants in timely, high-quality delivery work for ServiceNow customers.
Provide business and/or technical leadership with Consultants, Customers, and Partners, and support services sales teams in sales pursuits.
Manage and prioritize multiple and complex initiatives successfully, with key performance measurements including talent recruitment, productivity, customer satisfaction, and product adoption.
Matching Summary
Lead an expert team of Business and Technical Consultants in timely, high-quality delivery work for ServiceNow customers.
Skills & Requirements
Must-have
Lead expert services organization
CRM & Industry Workflows expertise
Manage and grow consulting team
Support services sales pursuits
Drive continuous improvement practices
Nice-to-have
Leverage AI in work processes
Customer-centric attitude
Proactive problem-solving
Distill customer needs from leaders
Key Requirements
Experience managing professional services teams
Significant consulting experience
Technical delivery and architectural experience with ServiceNow Tx workflows
Experience leading and mentoring a team of eight or more employees