Integer is seeking a Customer Operations Manager to lead customer advocacy and collaboration among various teams, ensuring exceptional service and communication for factory direct customers. The ideal candidate will have over seven years of experience in the medical device industry and a strong focus on customer success, operations, and team leadership.
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Job Summary
The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role acts as the site-based customer champion and develops the unconstrained unit forecast for the S&OP process.
The manager will work directly with factory direct customers to support quoting, order entry, and general service needs while partnering with Sales and Customer Success Enterprise.
Matching Summary
Match Score: 85
Integer is seeking a Customer Operations Manager to lead customer advocacy and collaboration among various teams, ensuring exceptional service and communication for factory direct customers. The ideal candidate will have over seven years of experience in the medical device industry and a strong focus on customer success, operations, and team leadership.
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Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
S&OP forecasting process management
ISO certification adherence
FDA regulatory compliance knowledge
Nice-to-have
Strong customer advocacy mindset
Cross-facility sales opportunity development
Process improvement leadership
Exceptional communication skills
Team prioritization and training
Key Requirements
Minimum 7 years experience in medical device field