Him Ops Patient Portal Representative

Advocate Health

Base: $21.85 - $32.80 ph; premium: $1.50 ph shift ...
Hybrid
High school graduate or equivalent
Hipaa regulations knowledge
Customer service in high-volume environment
Advocate Health is seeking a Him Ops Patient Portal Representative responsible for managing customer inquiries in a high-volume call center environment. The role involves ensuring compliance with HIPAA regulations, resolving issues, and providing exceptional customer service

Job Summary

  • This role involves answering inbound messages and calls to resolve customer needs while ensuring strict compliance with federal and state privacy laws including HIPAA.
  • The position requires verifying patient portal proxy access requests, scanning legal paperwork, and collaborating with various departments to resolve complex billing and information issues.
  • Advocate Health offers a comprehensive benefits package including health insurance, retirement plans, paid time off, and educational assistance for eligible full-time teammates.

Matching Summary

Match Score: 85

Advocate Health is seeking a Him Ops Patient Portal Representative responsible for managing customer inquiries in a high-volume call center environment. The role involves ensuring compliance with HIPAA regulations, resolving issues, and providing exceptional customer service.

Salary

Base: $21.85 - $32.80 per hour; Premium: $1.50 per hour shift differential; Benefits: Comprehensive suite including PTO, health/welfare, and retirement

Skills & Requirements

Must-have

  • High school graduate or equivalent
  • HIPAA regulations knowledge
  • Customer service in high-volume environment
  • Electronic medical record systems proficiency
  • Proxy signature verification skills

Nice-to-have

  • Experience in release of information
  • Medical terminology comprehension
  • Empathy and rapport building
  • Trend analysis and reporting
  • Employee training assistance

Key Requirements

  • High School Graduate or Equivalent
  • 1-2 years customer service experience
  • No specific certification required

Work Rights

Not specified

Tailored Resume

Cover Letter