Customer Success Senior Manager

Ripple

São Paulo, Brazil
On-site
Develop strategic account plans
Manage contract renewals
Identify upsell and cross-sell opportunities
You will be instrumental in driving the success of our clients in Latin America, responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions

Job Summary

  • You will be instrumental in driving the success of our clients in Latin America, responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions.
  • You will build strong relationships, understand customer needs, and find opportunities to improve their value and potential, working closely with cross-functional teams.
  • Ripple offers a learning environment with a professional development budget, competitive salary, bonuses, equity, and comprehensive benefits covering physical and mental healthcare, retirement, and family support.

Matching Summary

You will be instrumental in driving the success of our clients in Latin America, responsible for developing payments, digital asset custody, stablecoins, virtual accounts and collection solutions.

Skills & Requirements

Must-have

  • Develop strategic account plans
  • Manage contract renewals
  • Identify upsell and cross-sell opportunities
  • Lead customer-facing delivery
  • Voice of customers within Ripple
  • Drive cross-functional collaboration

Nice-to-have

  • Deep understanding of customer organization
  • Build impactful executive relationships
  • High energy and gravitas
  • Excellence in building relationships
  • Consult, empower, and encourage others

Key Requirements

  • 10+ years enterprise customer adoption experience
  • FinTech, Web3, or start-up experience preferred
  • Native Portuguese or Spanish speaker
  • Proven understanding of multi-stakeholder management
  • Experience developing and launching modern business solutions

Work Rights

Not specified

Tailored Resume

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