Aussie Product Support Specialist

Lendi Group

Makati City, Philippines
On-site
Loan servicing and product inquiries
First-call resolution across multiple channels
Compliance with policies and regulations
Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries

Job Summary

  • Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.
  • Lendi Group offers a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration.
  • Benefits include holistic wellbeing programs, comprehensive HMO coverage, life insurance, 25 days of leave, and monthly internet subsidy.

Matching Summary

Assist brokers and customers with Aussie White Label products, providing expert support on loan servicing and product inquiries.

Skills & Requirements

Must-have

  • Loan servicing and product inquiries
  • First-call resolution across multiple channels
  • Compliance with policies and regulations
  • Handle objections and resolve complaints
  • Stable postpaid internet connection
  • Quiet, dedicated workspace at home

Nice-to-have

  • Innovation at our core
  • Work with the brightest minds
  • Contribute to meaningful projects
  • Develop your skills and advance career
  • Vibrant, relaxed, yet professional culture

Key Requirements

  • 1 year minimum customer service experience
  • Writing examination required
  • Able to attend onsite 1-2 times a week during training
  • Strong verbal and written communication skills
  • Tech-savvy with CRM and Microsoft Office
  • Currently residing in Greater Manila Area

Work Rights

Not specified

Tailored Resume

Cover Letter