German-speaking Service Desk Supervisor

Unisys

Budapest, Hungary
Base: 44,200 huf monthly gross cafeteria; bonus/eq...
Hybrid
English and german communication skills
People management experience
Customer service environment experience
Lead a Service Desk team, review service levels, schedule staff, and identify training needs

Job Summary

  • Lead a Service Desk team, review service levels, schedule staff, and identify training needs.
  • Drive a culture that meets and exceeds customer expectations and inspires agents to do the same.
  • Hybrid working is supported with monthly gross 44.200 HUF cafeteria, home office allowance, and private health insurance.

Matching Summary

Lead a Service Desk team, review service levels, schedule staff, and identify training needs.

Salary

Base: 44,200 HUF monthly gross cafeteria; Bonus/Equity: Not specified; Benefits: Home office allowance, Private Health Insurance Generali Premium Package

Skills & Requirements

Must-have

  • English and German communication skills
  • people management experience
  • customer service environment experience
  • escalation management experience
  • ITIL processes knowledge

Nice-to-have

  • customer-first mindset
  • high-performance ownership-driven attitude
  • proactive approach with urgency
  • dynamic environment adaptability
  • stress management skills

Key Requirements

  • Minimum 2+ years people management
  • Minimum 2+ years customer service experience
  • ITIL certification preferred
  • Additional language skills are an advantage

Work Rights

Not specified

Tailored Resume

Cover Letter