Passenger Service Agent

Alliance Ground International

Queens, NY, United States
Base: $21.25; bonus/equity: not specified; benefit...
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures.
  • Responsibilities include managing check-in, bag drop, boarding, ticketing, reservations, baggage claims, and communicating flight movement messages.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a 401(k) program, and on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, prioritizing customer needs and following safety and security procedures.

Salary

Base: $21.25; Bonus/Equity: Not specified; Benefits: Comprehensive benefit package for full-time employees (paid vacation, medical/dental/vision), medical coverage for part-time employees, 401(k) match, EAP, voluntary life insurance, travel discounts

Skills & Requirements

Must-have

  • Customer service
  • Safety and security procedures
  • Handle customer interactions
  • Flight schedule inquiries
  • Baggage handling
  • Dangerous Goods procedures

Nice-to-have

  • Friendly and outgoing
  • Outstanding customer service focus
  • Energetic and enthusiastic team member
  • Respect for team members

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • One+ year relevant experience preferred
  • Airline experience preferred
  • Face-to-face customer service experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter