Senior Production Readiness Manager

Workday

India
Not specified; not specified; not specified
Fully remote
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise saas
Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on customer-facing project management, ensuring product performance during deployment, and requires strong technical expertise and the ability to build relationships with customers

Job Summary

  • This role serves as the voice of the customer, ensuring successful performance testing and transition to production for large deployments.
  • The team is dedicated to guiding strategic customers through pre-deployment activities while coordinating internally to meet project deliverables on time.
  • Candidates must possess a solid grasp of underlying technologies and the ability to influence senior leadership to resolve complex issues.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager for a fully remote position in India. The role focuses on customer-facing project management, ensuring product performance during deployment, and requires strong technical expertise and the ability to build relationships with customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise SaaS
  • Workday product architecture knowledge
  • Project management and prioritization skills

Nice-to-have

  • Crisis management experience
  • HR Time Tracking Financials Payroll apps
  • Ability to thrive with ambiguity
  • Strong storytelling for technical concepts
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree or equivalent
  • 7+ years providing technical support for complex software
  • 5+ years in customer support or ERP consulting
  • Experience with Workday applications preferred

Work Rights

Not specified

Tailored Resume

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