Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations
Job Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Act as the lead interface with customers regarding product support, demonstrating a strong sense of urgency for sensitive issues and developing understanding of user interfaces.
This position is a night-shift role within a 24/7 team environment, with rosters scheduled in advance, requiring effective time management and prioritization.
Matching Summary
Provide 1st level customer service and technical support via multiple channels, collaborating with advanced support teams to meet customer expectations.
Skills & Requirements
Must-have
written and spoken English proficiency
customer service and technical support
evaluate issue impact and escalate
night-shift role
24/7 team environment
Nice-to-have
strong sense of urgency
teamwork and interpersonal skills
professionalism and proactive attitude
analytical mindset and troubleshooting skills
manage complex and ambiguous matters
Key Requirements
Bachelor's degree or equivalent technical experience
Airline Industry background
Professional fluency in written and spoken English
Excellent telephone manners and customer service skills