Customer Relations Representative

Avangrid

East Hartford, CT, US
Hourly rate: $31.86 - $38.72; bonus/equity: not sp...
Not specified
Previous customer service environment experience
Proven verbal and written communication skills
Accurate keyboard skills minimum 30 wpm
Avangrid is seeking a Customer Relations Representative in East Hartford, CT, offering an hourly rate between $31.86 and $38.72. The role involves handling customer inquiries related to billing and service, making adjustments to accounts, and effectively communicating with customers

Job Summary

  • The role involves answering customer inquiries regarding billing, service, credit, and collections via telephone or written correspondence.
  • Employees must possess accurate keyboard skills of at least 30 words per minute to access customer account information efficiently.
  • The position requires flexibility to fill-in roles within various areas of the department as needed by supervision.

Matching Summary

Match Score: 85

Avangrid is seeking a Customer Relations Representative in East Hartford, CT, offering an hourly rate between $31.86 and $38.72. The role involves handling customer inquiries related to billing and service, making adjustments to accounts, and effectively communicating with customers.

Salary

Hourly Rate: $31.86 - $38.72; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Previous customer service environment experience
  • Proven verbal and written communication skills
  • Accurate keyboard skills minimum 30 wpm
  • Experience using computer terminal or PC
  • Simple arithmetic skills and calculator use

Nice-to-have

  • Compassion and understanding of customer problems
  • Good judgement in problem resolution
  • Flexibility to adapt to changing priorities
  • Effective listening skills
  • Ability to follow oral and written instructions

Key Requirements

  • Previous work experience in a customer service environment
  • Minimum 30 wpm typing speed
  • Experience with computer terminals or personal computers

Work Rights

Not specified

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