Manager- Customer Service

Carrier Global Corporation

Bangalore, India
8+ years relevant experience
Engineering graduate degree
24x7 command center leadership
This role leads 24x7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs

Job Summary

  • This role leads 24x7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs.
  • The position acts as the primary escalation point for critical incidents, driving root cause analysis to improve service stability.
  • Carrier offers competitive benefits including flexible schedules, parental leave, and professional development opportunities.

Matching Summary

This role leads 24x7 customer service operations ensuring continuous monitoring and incident response in line with defined SLAs.

Skills & Requirements

Must-have

  • 8+ years relevant experience
  • Engineering graduate degree
  • 24x7 Command Center leadership
  • Incident management and RCA
  • SLA and KPI governance
  • IoT platform monitoring

Nice-to-have

  • Cross-functional team collaboration
  • Process standardization expertise
  • Automation and workflow optimization
  • Executive reporting skills
  • Culture of continuous improvement

Key Requirements

  • 8+ years of relevant experience
  • Engineering Graduate (Controls/Electrical/Mechanical)
  • Knowledge of Service Operations

Work Rights

Not specified

Tailored Resume

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