Retail Strategy Expert - Cross Customer Strategy

Santander UK

Madrid, Spain
On-site
Define and evolve segment strategy
Analyze growth, retention, and profitability
Track and control segment p&l
Santander UK is seeking a Retail Strategy Expert for its Cross Customer Strategy team in Madrid, Spain. The role involves defining and governing retail strategy through data-driven insights, requiring strong analytical skills and experience in strategic planning within the financial sector

Job Summary

  • The position represents a key opportunity to define, articulate, and govern the Retail segment strategy, with direct impact on sustainable growth, profitability, and customer base quality.
  • The role combines advanced analytical capability, strategic definition, business lever prioritization, and executive communication excellence, being responsible for turning data into actionable decisions and solid narratives for Management Committees and Senior Leadership.
  • Santander is evolving from a high-impact global brand to a technology-driven organization, with people at the center of this path, leading a customer-centric transformation that values disruptive thinking, the courage to challenge the possible, and the ability to innovate.

Matching Summary

Match Score: 85

Santander UK is seeking a Retail Strategy Expert for its Cross Customer Strategy team in Madrid, Spain. The role involves defining and governing retail strategy through data-driven insights, requiring strong analytical skills and experience in strategic planning within the financial sector.

Skills & Requirements

Must-have

  • Define and evolve segment strategy
  • Analyze growth, retention, and profitability
  • Track and control segment P&L
  • Analyze customer stock and acquisition
  • Exploit data for actionable insights
  • Prepare high-level executive presentations
  • Act as strategic liaison with key areas

Nice-to-have

  • Disruptive thinking and innovation
  • Customer-centric transformation
  • Proactive and responsible risk management
  • Promote diversity and inclusion

Key Requirements

  • Solid experience in strategic planning, performance management, or business control in banking, financial services, or high-tech environments
  • High analytical capacity with experience in data exploitation, KPI definition, and scenario analysis
  • Demonstrated ability to structure complex messages and prepare top-level executive presentations
  • Experience working with large data volumes and direct querying of data lakes or analytical environments
  • Experience in P&L tracking, customer/segment profitability analysis, and acquisition/stock analysis
  • Experience working in transversal environments, influencing without direct hierarchical dependence
  • Engineering, technical careers (Physics, Mathematics, ...) or equivalent education
  • Valuable Master's in Business Administration or equivalent

Work Rights

Not specified

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