Digital Tech Support Analyst

Caterpillar Inc.

Mossville, IL, United States
Base: $97,530.00 - $146,290.00; bonus/equity: not ...
Customer focus
Technical troubleshooting
Effective communication skills
As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution

Job Summary

  • As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
  • Together, we are building a better world, so we can all enjoy living in it.
  • Caterpillar offers a range of benefits including medical, dental, and vision benefits, paid time off, and 401(k) savings plans.

Matching Summary

As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer focus
  • Technical troubleshooting
  • Effective communication skills

Nice-to-have

  • Background in Ethernet and CAN
  • Previous product support experience
  • Infrastructure system administration experience

Key Requirements

  • College or university degree
  • Technical certification or equivalent experience
  • Previous experience in product support

Work Rights

Not specified

Tailored Resume

Cover Letter