Senior Support Engineer

Barclays

Pune, India
Technical support for service management
Preventative maintenance hardware software
Analysis of system logs error messages
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations

Job Summary

  • Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
  • Develop the support model and service offering to improve the service to customers and stakeholders.
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.

Matching Summary

Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Skills & Requirements

Must-have

  • technical support for service management
  • preventative maintenance hardware software
  • analysis of system logs error messages
  • automation monitoring enhancements capacity management
  • stakeholder management
  • risk mitigation and control strengthening

Nice-to-have

  • continuous improvement
  • leadership behaviors
  • collaboration with other functions
  • Barclays Values and Mindset
  • communication skills for stakeholders

Key Requirements

  • Degree in information system or computer science
  • Knowledge of Java MSSQL Python
  • Experience with Oracle Mongo DB MSSQL
  • Experience in scripting technologies Shell Perl/Python
  • Experience with Linux/Unix or Windows operating systems
  • Knowledge of scheduling tools Autosys
  • Certified or excellent knowledge of ITIL practices
  • Knowledge of Lean Control process and Agile Change life cycle

Work Rights

Not specified

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