Senior Customer Care Specialist (international) - Bilingual English & French
Toast
Dublin, Ireland
On-site
Bilingual english & french
Customer experience
Technical troubleshooting
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert
Job Summary
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert.
Perform troubleshooting and probing analysis with the customer regarding hardware, software, billing, payment processing, and networking to guide them through resolution.
Partner closely with cross-functional teams to escalate and resolve more complex issues, taking ownership of learning about Toast’s ever-growing suite of products.
Matching Summary
Provide a world-class experience to Toast Customers by answering incoming questions primarily through phone and chat, acting as a Toast expert.
Skills & Requirements
Must-have
Bilingual English & French
Customer experience
Technical troubleshooting
Hardware and software support
Salesforce record keeping
Nice-to-have
Tech industry experience
SaaS company experience
POS hardware knowledge
Basic Salesforce knowledge
Previous chat experience
Key Requirements
2+ years of customer satisfaction experience
Fluent / Bilingual in French and English
Experience with technical tools and software
Experience with phone, chat, and ticketing systems