Cx Manager

Unum Group

Base: $63,500.00-$120,000.00; bonus/equity: perfor...
Hybrid
5+ years customer experience experience
Experience with cx platforms salesforce qualtrics
Journey mapping tools miro vision
The CX Manager leads cross-functional teams to execute strategically aligned customer experiences and journeys

Job Summary

  • The CX Manager leads cross-functional teams to execute strategically aligned customer experiences and journeys.
  • Unum offers a competitive benefits package including health insurance, up to 9.5% 401(k) contribution, and flexible work environments.
  • This role requires synthesizing insights from stakeholder interviews to drive prioritization and implementation of key strategic investments.

Matching Summary

The CX Manager leads cross-functional teams to execute strategically aligned customer experiences and journeys.

Salary

Base: $63,500.00-$120,000.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Health, Vision, Dental, Disability, PTO, 401(k) match

Skills & Requirements

Must-have

  • 5+ years customer experience experience
  • Experience with CX platforms Salesforce Qualtrics
  • Journey mapping tools Miro Vision
  • Qualitative and quantitative research skills
  • Data visualization tools Tableau

Nice-to-have

  • CCXP or UX certification preferred
  • In-depth knowledge of Unum's Customer Journey
  • Strong oral and written communication skills
  • Agile ways of working adoption
  • Mentoring less experienced team members

Key Requirements

  • Bachelor's degree in Business, Marketing, Communications, Design or related field
  • Certifications in Customer Experience or User Experience (e.g., CCXP)
  • Proven track record of improving customer satisfaction and loyalty metrics

Work Rights

Not specified

Tailored Resume

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