Service Desk Analyst

harriscomputer.eu

Not specified
Incident management
Problem management
Event management
The Service Desk Analyst position at Harris Computer involves providing primary support for customer inquiries and managing service desk operations. Candidates should possess a blend of relevant experience and educational qualifications, along with strong soft skills

Job Summary

  • The Service Center Analyst (SCA) position works for the iatricSystems Service Center and is part of the Service Desk & Technical Management functions, which provide the primary point of contact for our customers.
  • Those contacts are categorized as Incident, Problem, Event Management, and Service Fulfillment initiation.
  • The SCA creates/updates the contact identification (type), creation and logging, categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket (iTask); or if required, escalation to the next level of support or closes the iTask as appropriate.

Matching Summary

Match Score: 75

The Service Desk Analyst position at Harris Computer involves providing primary support for customer inquiries and managing service desk operations. Candidates should possess a blend of relevant experience and educational qualifications, along with strong soft skills.

Skills & Requirements

Must-have

  • Incident Management
  • Problem Management
  • Event Management
  • Service Fulfillment initiation
  • Service Center ticket logging

Nice-to-have

  • Customer point of contact
  • Diagnosis and resolution
  • Escalation to next level support

Key Requirements

  • Work experience and educational background
  • Minimum Qualifications
  • Additional Qualifications
  • Soft skills competencies

Work Rights

Not specified

Tailored Resume

Cover Letter