Not specified (assumed to be hybrid based on the global nature of the company).
1-2 years customer service experience in shipping line or forwarders
Fluent english and vietnamese communication skills
Bachelor's degree required
Maersk is seeking a Customer Experience Agent who will manage shipping documents and customer invoices while acting as the primary contact for customers. The ideal candidate should have a Bachelor's degree and 1-2 years of experience in a customer service role, particularly within the shipping industry
Job Summary
You will act as the primary point of contact for customers, advocating for their needs internally within Maersk.
The role involves performing vessel reconciliation and manifest processes for import/export shipments in compliance with company SOPs.
Maersk offers a nurturing management culture with opportunities for career mobility and internal priority consideration.
Matching Summary
Match Score: 85
Maersk is seeking a Customer Experience Agent who will manage shipping documents and customer invoices while acting as the primary contact for customers. The ideal candidate should have a Bachelor's degree and 1-2 years of experience in a customer service role, particularly within the shipping industry.
Skills & Requirements
Must-have
1-2 years customer service experience in shipping line or forwarders
Fluent English and Vietnamese communication skills
Bachelor's degree required
Nice-to-have
High spirit of ownership and proactiveness
Strong problem-solving and continuous improvement mindset
Ability to work under high pressure
Key Requirements
Bachelor's Degree Graduated
1-2 years' experience in Customer Service role in Shipping Line/forwarders background
Good communication(speaking and writing) in both English and Vietnamese