Director Of Guest Experience

Legends Global

Las Vegas, Nevada, United States
7+ years guest experience or venue operations
2+ years manager level experience
Staff training and scheduling expertise
The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium

Job Summary

  • The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.
  • This role is responsible for developing and implementing a comprehensive stadium-wide Guest Experience Program ensuring alignment across all departments and partners.
  • The position requires managing hiring, onboarding, and training for the stadium representative team while overseeing department budgets and third-party vendor relationships.

Matching Summary

The Director of Guest Experience provides strategic and operational leadership for the overall guest and event day employee experience at Allegiant Stadium.

Skills & Requirements

Must-have

  • 7+ years guest experience or venue operations
  • 2+ years manager level experience
  • Staff training and scheduling expertise
  • Conflict resolution and problem solving
  • Budget management and financial oversight

Nice-to-have

  • Experience with Las Vegas Raiders standards
  • Third-party vendor relationship management
  • Commitment to diversity and inclusion initiatives
  • Ability to work non-standard hours
  • Data analysis for guest feedback improvement

Key Requirements

  • 7+ years in guest experience or venue operations
  • 2+ years of manager level experience
  • Proven ability to build high-performing teams

Work Rights

Not specified

Tailored Resume

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