Incident & Problem Management

DXC Technology

Riyadh, Saudi Arabia
Itil framework knowledge
Incident management experience
Problem management skills
The role focuses on minimizing disruption to business operations by managing incidents and problems effectively

Job Summary

  • The role focuses on minimizing disruption to business operations by managing incidents and problems effectively.
  • The specialist will lead root cause analysis and implement long-term fixes for recurring issues.
  • Collaboration with cross-functional teams is essential for swift resolution and continuous improvement.

Matching Summary

The role focuses on minimizing disruption to business operations by managing incidents and problems effectively.

Skills & Requirements

Must-have

  • ITIL framework knowledge
  • Incident management experience
  • Problem management skills

Nice-to-have

  • Automation experience
  • AI-based tools knowledge
  • Risk management understanding

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years relevant work experience
  • 2 years in Incident & Problem Management

Work Rights

Not specified

Tailored Resume

Cover Letter