Rotating shifts (7pm-7am, monday to friday, with weekend work)
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser role at nbn involves coordinating field operations outside standard business hours, ensuring effective delivery of services while maintaining technician safety and customer satisfaction. The position requires experience in planning and scheduling, ideally within telecommunications, and emphasizes collaboration and effective communication skills
Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
Matching Summary
Match Score: 85
The After Hours Optimiser role at nbn involves coordinating field operations outside standard business hours, ensuring effective delivery of services while maintaining technician safety and customer satisfaction. The position requires experience in planning and scheduling, ideally within telecommunications, and emphasizes collaboration and effective communication skills.
Skills & Requirements
Must-have
After hours coordination
Real-time jeopardy management
Technician query response
Stakeholder communication
HSE checkpoints
Nice-to-have
Composed and attentive
Collaborative approach
Managing competing priorities
Creating structure in dynamic situations
Key Requirements
Planning, scheduling or dispatch experience
Telecommunications or similar field experience
Working knowledge of nbn network
Understanding of service activation and assurance processes