Associate Implementation Specialist - Americas

Ashby

Remote
Remote
Saas implementation project management
Customer needs tailoring
Technical configuration expertise
Ashby is seeking an Associate Implementation Specialist to join their remote Professional Services team, focusing on customer success through effective implementation of complex SaaS products. The role involves technical configuration, customer relationship management, and process optimization, making it a great opportunity for someone early in their career who is eager to learn and grow

Job Summary

  • You will own the execution of the technical configuration for a defined set of new Ashby customers, partnering closely with an Implementation Specialist.
  • This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product.
  • You will work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners, designed as a pathway into a more senior role.

Matching Summary

Match Score: 85

Ashby is seeking an Associate Implementation Specialist to join their remote Professional Services team, focusing on customer success through effective implementation of complex SaaS products. The role involves technical configuration, customer relationship management, and process optimization, making it a great opportunity for someone early in their career who is eager to learn and grow.

Skills & Requirements

Must-have

  • SaaS implementation project management
  • Customer needs tailoring
  • Technical configuration expertise
  • Cross-functional collaboration
  • Problem-solving and critical thinking

Nice-to-have

  • Familiarity with Talent Acquisition
  • Proactive customer guidance
  • Detail-oriented and technically proficient
  • Data-driven decision making

Key Requirements

  • Experience contributing to complex SaaS implementation projects
  • Ability to work independently and hold customers accountable
  • Remote-first work setting with <5% travel
  • Understanding of complex product technical intricacies
  • Experience navigating change management processes

Work Rights

Not specified

Tailored Resume

Cover Letter