Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or consulting
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.
  • Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure system reliability for large enterprise accounts.
  • Workday offers a culture rooted in integrity and empathy, providing tools for growth and the trust to take risks in a flexible work environment.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers page

Skills & Requirements

Must-have

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, or Financials

Nice-to-have

  • C-level stakeholder engagement experience
  • Strong project management and facilitation skills
  • Ability to navigate high-stress situations
  • Proactive problem-solving and risk avoidance
  • Collaborative team player with cross-functional skills

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluent French language proficiency required
  • BS or MS in Computer Science or equivalent experience

Work Rights

Not specified

Tailored Resume

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