Consumer Operations Associate

Stripe

Mexico City, Mexico
On-site
Troubleshoot and solve external user issues
Analyze processes for scaling operations
Improve product offerings and messaging
Stripe is seeking a Consumer Operations Associate to join their Mexico City office, where the focus is on providing exceptional user support and improving operational processes. The ideal candidate will possess strong problem-solving and communication skills, with a user-first mindset, and will thrive in a collaborative, fast-paced environment

Job Summary

  • Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet.
  • The Mexico City team prioritizes collaboration, innovation, and excellence, handling over a million support cases annually.
  • This role involves troubleshooting user issues, analyzing processes for improvement, and collaborating with other Stripe teams to enhance product offerings.

Matching Summary

Match Score: 85

Stripe is seeking a Consumer Operations Associate to join their Mexico City office, where the focus is on providing exceptional user support and improving operational processes. The ideal candidate will possess strong problem-solving and communication skills, with a user-first mindset, and will thrive in a collaborative, fast-paced environment.

Skills & Requirements

Must-have

  • Troubleshoot and solve external user issues
  • Analyze processes for scaling operations
  • Improve product offerings and messaging
  • User first mindset
  • Excellent communication skills
  • Analytical thinking and problem solving
  • Process-oriented mindset
  • Ability to get things done
  • Work in quick-moving environment

Nice-to-have

  • Gain unique insights into business operations
  • Learn how Stripe operates from ground up
  • Build a brand new team and operational culture
  • Prior experience in customer service
  • Enjoy learning about technical products
  • Organized, self-starter
  • Passion for finding solutions
  • Humble and proven track record
  • Work well across teams and with external partners

Key Requirements

  • Prior experience in customer service or user facing operations
  • Prior experience or knowledge in user support
  • Prior experience working on projects or process improvement initiatives
  • Willing to periodically work a weekend day

Work Rights

Not specified

Tailored Resume

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